IS-1112: Introduction to Flood Claims

During an active storm season, NFIP flood-certified adjusters can be in high demand to assist property owners with claims that meet the general condition of flood. This course is designed to introduce adjusters to the National Flood Insurance Program (NFIP). The first lesson reviews the necessary qualifications and process to become a flood adjuster and the resources available to help adjusters learn what they need to know to become flood certified. The second lesson discusses the history and organization of the NFIP, provides an overview of the Standard Flood Insurance Policy (SFIP) and use of its three forms, and defines key terms and concepts that flood claims adjusters must know in order to accurately handle flood claims.

• Describe the NFIP Adjuster Database and the entities that use flood certified adjusters
• Describe the necessary qualifications of a flood certified adjuster
• Explain the process for becoming a flood certified adjuster
• Discuss the five areas of authorization for an adjuster
• Identify adjuster resources and links to FEMA resource pages
• Discuss the history and organization of the NFIP
• Define key NFIP terms: participating community, pre-FIRM and post-FIRM, flood, mudflow, and SFHAs and non-SFHAs
• Differentiate between residential and non-residential buildings as relevant to the SFIP
• Explain replacement cost loss settlement criteria
• Explain what each of the SFIP forms covers
• Define key building definitions: elevated building, enclosure, breakaway wall, and basement