FEMA IS-1107 Test Answers & Study Guide | Adjuster Customer Service
This study guide includes all correct answers for IS-1107: Adjuster Customer Service
Course Overview
A flood might be one of the most traumatic events a person can experience. As one of the first people to interact with the policyholder after a flood you, the adjuster, play a critical role in representing the National Flood Insurance Program. A customer-centric focus can result in claims being closed faster, with fewer appeals, and happier policyholders.
Course Objectives:
- Create and maintain customer-centric focus during every policyholder interaction.
- Build rapport using empathy, sincerity, likeability, integrity, and friendliness.
- Respond to and communicate effectively with policyholders.
- Project a professional image by being respectful, prepared, having a game-plan, and knowing the Program.
Primary Audience
Claim Adjusters (new and certified)
Prerequisites
Recommended Prerequisites
IS-1112: Introduction to Flood Claims
CEUs:
0.3
For more information regarding this course please visit https://training.fema.gov/is/courseoverview.aspx?code=IS-1107
FEMA Course Collection
FEMA IS-1107 Test Answers & Study Guide | Adjuster Customer Service
This study guide includes all correct answers for IS-1107: Adjuster Customer Service
Course Overview
A flood might be one of the most traumatic events a person can experience. As one of the first people to interact with the policyholder after a flood you, the adjuster, play a critical role in representing the National Flood Insurance Program. A customer-centric focus can result in claims being closed faster, with fewer appeals, and happier policyholders.
Course Objectives:
- Create and maintain customer-centric focus during every policyholder interaction.
- Build rapport using empathy, sincerity, likeability, integrity, and friendliness.
- Respond to and communicate effectively with policyholders.
- Project a professional image by being respectful, prepared, having a game-plan, and knowing the Program.
Primary Audience
Claim Adjusters (new and certified)
Prerequisites
Recommended Prerequisites
IS-1112: Introduction to Flood Claims
CEUs:
0.3
For more information regarding this course please visit https://training.fema.gov/is/courseoverview.aspx?code=IS-1107