IS-1107: Adjuster Customer Service


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Course Overview

A flood might be one of the most traumatic events a person can experience. As one of the first people to interact with the policyholder after a flood you, the adjuster, play a critical role in representing the National Flood Insurance Program. A customer-centric focus can result in claims being closed faster, with fewer appeals, and happier policyholders.

Course Objectives:

  • Create and maintain customer-centric focus during every policyholder interaction.
  • Build rapport using empathy, sincerity, likeability, integrity, and friendliness.
  • Respond to and communicate effectively with policyholders.
  • Project a professional image by being respectful, prepared, having a game-plan, and knowing the Program.

Primary Audience


Claim Adjusters (new and certified)




Recommended Prerequisites

IS-1112: Introduction to Flood Claims




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